The Surprising Key to an Excellent Candidate Experience

The Surprising Key to an Excellent Candidate Experience I had the opportunity to interview Claudia Nakasone, Manager, Employment Recruitment at Children’s Hospital of Orange County (CHOC). She shared three practical ways to make an excellent candidate experience, as well as an unexpected key to a great candidate experience. Learning these practices will enhance your hiring process and retention rate. A  California Candidate Experience With 268 open positions right now, Claudia Nakasone’s got her hands full in Orange County, California filling positions for CHOC. So how does she keep her pipeline moving? In one phrase, candidate experienceâ€"and she’s great at it. If our phone interview was indicative of how Nakasone relates to candidates at CHOC in California, then I can verify that she’s great at managing candidate relationships. CHOC started 2016 with 300 open positions, and in the first month Nakasone helped fill over 30 of those (10 percent). With 18 years recruiting experience, Nakasone’s got a great message to share about healthcare recruitingâ€"especially with regard to candidate experience. The Unexpected: Sharing the Good and the Bad Recruiters need not  share only the good experiences, says Nakasone; hiring managers, recruiters, or HR directors need to share the bad stories to candidates during the hiring process, too. This is especially true when filling positions with non-healthcare employees. That is, if someone doesn’t have a healthcare background, they need to know the negative outcomes. Why make the candidate experience great? Two major reasons justify spending time on crafting a consistently positive candidate experience. 1. Excellent candidate experience benefits the employee As Nakasone mentioned above, the candidate experience is inherently good for the candidate for various reasons. They are more likely to take the position when it’s offered, for example. But one unrecognized benefit to creating a solid candidate experience: employer benefits. That’s not the unexpected key, though, just an unrecognized benefit. 2. Excellent candidate experience benefits the employer If candidates have a good experience, then they’ll be more likely to give referrals after the hire, which is the type of pipeline planning that is vital to long-term growth as an organization. Nakasone also said, “People remember you.” She told me, further, that if they have a good candidate experience, you may not be able to hire them early in their career, but perhaps they will come back around later. That’s her experience with candidatesâ€"they had a good experience as a new graduate, for example, and now that they’ve moved to higher levels of responsibility within healthcare, they come back around looking for employment. What else  makes a solid candidate experience? In addition to the advice to share negative outcomes, Nakasone offered three keys to a positive candidate experience that produces great results not only for candidates, but also for employers. 1. Respond quickly “Make sure there’s follow through. Because sometimes you interview and people say, ‘I haven’t heard for weeks.’ Even a day or an hour can make a difference, especially if they’re out there actively seeking work.” 2. Connect candidates with the organization as much as possible “The candidate experience is not just timing. Every connection with the organization needs to be positive. What I mean by that is candidate experience not only works for those who are hired, but also those who aren’t hired, because they are good ambassadors for the organization.” 3. Reflect your organization’s values and mission “This one’s a little bit harder to explain. Along the way, I tell candidates a little bit about CHOC, what we do here, and what we do in the community. “For example, we have a fundraising 5K CHOC walk every October at the Disneyland Resort. I believe last year we had 15,000 people participate. So what the community is able to help us with and how candidates can be part of that as well are important to share, as is what we do for our patients.” A final word on candidate experience “Don’t forget what it’s like to be the applicant and what it’s like to be on the other side. It’s like here in the hospital, we tell ourselves, Don’t forget what it’s like to be a patient, not to forget who the customer is. Who is the customer in all this? Sometimes it is the hiring manager, but it really is the applicants, those who come in contact with the organization.” [Image Credit: Shutterstock]

Resume Writing For Legal Secretary

Resume Writing For Legal SecretaryMany people are starting to take up the field of law as a career. Many are finding it a highly lucrative career but are stuck in a law school because they do not have the money for tuition. The law industry is one of the most popular industries in the world and there are many benefits that come with a law degree.While writing a resume for a legal secretary can be challenging and time consuming, you should still have a resume that is effective. Writing a resume is something that should be considered, because not all resumes are going to be noticed. You can hire a professional to create your resume for you, but if you want to know how to make your own, you will need to learn some things about resume writing for legal secretary.You should know that a legal secretary can write a very powerful resume for a law student. The requirements of a resume are a bit different from the average resume, and when you write a powerful resume, it will help your chances of getting hired. The resume itself is simply a summary of your background, but it can go a long way towards helping your potential employer to determine whether or not you have what it takes to be a lawyer.Most law offices have specific criteria for employment. The type of lawyer you work for also plays a part in determining whether or not you get hired. A legal secretary can write a resume that will show the potential employer that they should choose you over others.You will also want to consider how the format of your resume will affect your chances of being hired. Many people believe that a formal format of a resume is required for any job application. However, in reality, you may only need to write your resume in a more informal fashion.The reason that formal resumes work so well is that they list your strengths and weaknesses. If you are listing your qualifications, then your boss will feel as though you are just as qualified as others if not more. Your resume can also show ho w much work you have done and if you have any experience.Most of the time, when you are applying for a full time position, it is going to be hard to justify a formal resume. Instead, you will want to focus on your work history and your qualifications. If you have any experience, then that should also be listed on your resume.Having an efficient resume for legal secretary can be very beneficial. If you want to write one, you should do some research on the basics. There are plenty of tips on how to write a successful resume for legal secretary.

How to Make a Choice When You Have Multiple Job Offers

How to Make a Choice When You Have Multiple Job Offers How to Make a Choice When You Have Multiple Job Offers It may seem like a dream position to be in â€" you have multiple job offers on the table and it is entirely up to you which one to choose.   But sometimes, having that choice can make your decision much harder.   How do you know you are choosing the right job?   Will you end up with buyer’s regret, wishing you had chosen a different job offer further down the line?   While there’s no way to guarantee that the job you finally choose is perfect before you take it, there are some ways to help make the choice easier and make a decision that you can be happy with. Why multiple job offers can be a good thingBefore we start on the decision making process, let’s take a quick look at why multiple job offers can actually be a good thing.   Often when we are looking for a job, we find one we think is ideal and will go on to pursue it.   But according to a lot of job coaches, this doesn’t always mean you will end up taking the right role.   In fact, some recommend having anywhere from six to ten job applications on the table at any one time to give you a better chance of taking the one most suitable for you.However, these shouldn’t just be any jobs simply to have a range available â€" you need to extensively research each position on offer and make sure it is one you would gladly take over another if the opportunity presented itself.   You want to have a choice between comparable positions or at least jobs in different areas of your expertise or interest.   Then you can start the process of deciding which to apply for and after this, which one is the right one to take when an offer is made.Career pathWhen you are faced with multiple job offers, one of the easiest ways to decide about a role is to look at your potential career path with each one.   While not everyone is worried about being promoted or getting more responsibilities, if this is what you seek from your job, then look at this from the beginning.   Are you one of ten people at your level with only o ne position above, held by someone in their middle years who is hanging on for retirement?   Then this might not offer you a huge promotional opportunity â€" but don’t discount the job completely just yet though. Balance out the wage versus work lifestyleGetting a big wage is always an incentive to choose one job over another, but sometimes with big bucks comes big responsibilities and tough expectations.   If that is for you, then fantastic but if you are unsure if you want to have your life completely dominated by your job or you really dont like too much stress at work, then maybe choosing that other role with a lower wage but also a better work-life balance may be the better choice.Check out the benefitsAnother way to make a choice about one opportunity from a number of other offers is to look beyond the wage.   You can look at the extra benefits being offered with the position, both in terms of financial and reward systems as well as the workplace advantages.   For exampl e, if a company has a particularly good reward system but not the most impressive wage, look at the overall package and weigh up the end value.   The way the company works is another factor to consider â€" company culture and the environment of a workplace can have a massive impact on your life and should be an important part of the decision. Remember that you will probably be spending most of your waking hours at work, so you should make sure you would be happy in their working environment.Do you like the boss?While being best friends with your boss isn’t an important job criteria, your gut instinct to the person who would be your boss can help guide you.   If you didn’t like them, thought they might be hard to work for or were unimpressed by some aspect of their approach, then think hard about the role.   That was your reaction to them for just one short interview â€" what would it be like working with them for hours every day?   On the other hand, if you liked them, felt they had similar ideas and approaches to you and your personalities gelled, then this is a good sign.   Of course, people can put their best face on for interviews so don’t use this as the deciding factor. Make a chartYou can be very methodical about the process and make a comparison chart.   Look at the pros and cons of each job on offer and award them a number between one and ten â€" ten is the most important while one is the least important, for example.   Then rate each job on a host of different things.   Don’t forget the smaller stuff such as the travelling time or cost of getting to work or where you can park if you drive as car parking can cost quite a bit of money if it is not provided with the job.   Look at areas such as the geographical surroundings. Are there facilities close by to get lunch if there isn’t something suitable provided in house?At the end of your assessment, look at your chart and select the job with the highest score â€" there is a good chance that this is going to be the best one of the bunch for you. previous article Dressed to impress! 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How To Nurture A Brand in 9 Steps

How To Nurture A Brand in 9 Steps Communicating a brand message effectively can be hard work. Unless you have a clear idea as to what you are trying to achieve and why, marketing activity will almost certainly be unproductive. By following a specific and carefully thought out framework, however, you can quickly and easily reach out to your target audience, and get those conversations flowing. Connect Image Source: http://pixabay.com/en/connect-connection-cooperation-316638/ Firstly, before you can do anything else, you need an audience. The process of building your network can take some time. Start with people you know they will also have networks of their own, which you will usually be able to tap into. Also think about the people you want to speak to and ask some questions about their behaviour. What platforms are these people using? Go there, interact with them to encourage awareness of your brand. Email Think carefully about the message you are sending, and ensure you only include those for whom the communication is relevant. You will quickly begin to lose credibility and interest by sending out emails to just everyone. Narrow the focus of your target audience. Have lists of contacts that fit your different targets, and change your message to appeal to each. Social Media Again, targeted campaigns are the most effective in attracting prospective clients. Try to create a focused network of contacts so that your messages are reaching the people who will be interested and benefit. Paid advertising across these platforms, including Facebook, Twitter and LinkedIn also allows you to target specific followers that may not be your own, as well as selecting demographic criteria such as location and industry. Sharing Source: http://www.ncalccds.org/orval-strong/ This is where you can gain access to a wider network of people and organisations. Make content interesting and different to attract more views and shares and greater exposure. A good way to create compelling content is to tap into the conversations that your targets are having. What interests them? What’s trending at the moment that your business can provide an opinion on? Also remember the trigger points when it comes to striking a note with people’s attention â€" content should evoke the emotions, whether that is humour, anger, or compassion. By telling stories that people can identify with, your content is more likely to be shared and discussed. Blog Make the content relevant and exciting and not just another blog. Share a mixture of your own and other peoples content, but ensure the majority of it is your own. By featuring other writers on your site you will naturally build your network and share word of your brand through their networks. Also ‘name dropping’ in your own content will provide ego bait for those mentioned to share and promote it. SEO Maximise search engine rankings using keywords. Ensure your content is original and useful to your readership, using relevant keywords naturally â€" they should never be ‘stuffed’ in the content as this can be considered spammy by Google, potentially leading to a penalty. Keeping content fresh and regular on your site will ensure that your website is indexed in the search engines. These efforts will contribute to your rank on the results page, meaning more people will discover your brand and what you have to offer. Creating content for other, highly relevant and quality, websites will help to build a natural and beneficial backlink profile â€" again telling the search engines that you’re a leader in your field. Engage Influence Source:http://www.jisc.ac.uk/blog/students-experiences-and-expectations-of-the-digital-environment-23-jun-2014 Without engagement, it is impossible to move beyond a certain point, so this stage is critical. If a prospective client shows an interest in your site or social media profiles, it is important to ensure they can easily find out more about you and your services. There are a number of relationship marketing methods which can be used to engage your audience, including hosting discussions, holding events, sharing relevant information and sending out promotional products. Be unique! Dont forget, when connecting with potential clients or your target audience, that the message you convey must be intriguing to them and spark their interest. And when you have their interest, maintaining it is the crucial part. Give them the information they want and need, and keep that interaction strong so they don’t forget about you or lose interest. Sharing relevant content will gain you a lot of respect and trust, which in turn can provide a great opportunity for securing new business. So share content which is remarkable, especially if it is your own, and always remember to consistently convey the same message and frequency of message. Capture Try to capture information about those who visit your website or engage with the organisation in some way. This may be as simple as gaining a ‘like’ on Facebook or encouraging people to fill out a form with basic contact information such as their email address. However, only ask for information which is relevant. Also, try to find engaging ways to gain these details people will be more inclined to provide their information when given an incentive, such as entry to a competition. Use your data capture to stay in touch with your prospects, keeping them up-to-date on your news and offering. Also remember to capture data that tells you about the performance of your campaigns. Use Google Analytics and analytics for social media to set goals, allowing you to understand the customer journey and conversion. Convert Once you have gained the trust and interest of prospective clients, you need to reinforce this and close the deal. Building relationships is an essential step in the business plan and necessary before you can reach the handshake stage. If you have received a favourable enquiry, respond appropriately according to the level of interest shown. In other words, don’t go to the hard sell straight away. Instead, work on building trust first. Make sure people have all the information they require to make a decision, with clear call to actions consistent throughout your marketing and website. The main element to take from all these points is that building meaningful relationships with your target audience is key to nurturing a brand. Being honest and open about what you have to offer, as well as creating great stories that people will want to share will help to get your brand out there, and maintain this presence. Post Credit:  Digital agencies such as The Peloton emphasise the importance of getting your digital marketing right, to ensure that your website as a resource is at the heart of your marketing activity. There’s little value in having the right messages if they aren’t reaching the right people. 1

Advantages of Writing Resume Using Acronyms

Advantages of Writing Resume Using AcronymsHave you ever heard of acronyms in a resume? You've probably been around long enough to have heard that acronym-filled resume. In case you haven't, acronyms stand for 'any one, all, an and so on.' It is a common practice to combine these types of words in resumes.Do you understand the difference between a resume writing an acronym and using it? A lot of people don't because it seems to be a very simplistic concept. One may even wonder why they should even think about how to write resumes with acronyms. If you are one of those people who is asking yourself the question, you should think about the benefits of using them. Let's find out.First of all, using abbreviated words can help in understanding the full meaning of the information being presented in the resume. This is the most important factor for applying for jobs in a profession where it is vital to gain as much knowledge as possible. The reason being that the resume that has been writte n with acronyms will seem to be more concise and easier to read. As a result, you can feel more confident in applying for a job and you can easily impress the employers.Another benefit of using these types of resumes is that they are usually considered effective and easy to write. You will never have to worry about grammatical errors and you can focus on the main point of your resume. In other words, you don't have to worry about repeating information that is already present in the resume. These resume examples will just help you make the main points of your resume clearer to read.There are other benefits of writing these types of resumes as well. First of all, they are more appealing to recruiters. When you add these types of resumes, you make yourself look more professional. This is a great thing especially if you want to get hired in a particular profession and you want to stand out from the crowd.If you already have a resume that is well-written and has been professionally desig ned, it will not be beneficial to try and fix it by using these abbreviated resume examples. Instead, you can try to improve it by providing employers with enough information about yourself that they can easily recognize your talents. In order to do this, you can use your experience or skills. It is wise to include these in your resume because you can guarantee to employers that you know what you are talking about.Lastly, by writing the information in these types of resumes, you can avoid wasting time on filling out the applications of the wrong people. You can also try to speed up the process by completing your applications faster. Employers are always looking for employees who can show great work ethic and commitment. You can be sure that they are impressed by the way you can quickly produce the required documents.As you can see, there are several advantages that you can get by writing your resume using these abbreviated resume examples. These types of resume examples are readily available online. You can easily take advantage of these samples to help you write your own resume. Once you learn the basics of resume writing, you can do your own unique approach to promote yourself.

Summary Sunday Finding A New Job Today Is Complicated

Summary Sunday Finding A New Job Today Is Complicated Theres more to landing your next job than swiping left or right. Finding a new job today is complicated.  And while employers may be crying they cant find the right talent, they still have the upper hand and set the rules (written and unwritten). If you plan to look for a new job or have been looking for a new job, then youll want to brush up on some of the trends in job search. From candidates ghosting recruiters to managing your personal online reputation, there are some things you need to know. Plus, there are some interesting things happening in the workforce you may want to know about. Why arent salaries increasing? And will we really see employers loosening job requirements? Only time will tell. But you heard it here first! JOB SEARCH The 30-60-90 Day Plan: Your Guide for Mastering a New Role [Template + Example] by Clifford Chi | HubSpot If you havent heard about a 30-60-90 day plan before, youll want to read this. Creating one will greatly enhance your interview performance AND your chances of landing the job. Oh, it will also help you succeed in your new job too! Ghosting is Now Happening at the Workplace Too by Rusty Blazenhoff | BoingBoing Ghosting, or blowing someone off, happens when candidates fail to show for interviews. But it is also happening on the job employees just dont show up their first day. This article sheds some light on why this is happening at an increasing rate and in all different types of jobs. REPUTATION MANAGEMENT Reputation Management Study Personal Branding by MRINetwork This video is less than 2 minutes and highlights the importance of your social media activities as they relate to getting hired. 2018 REPORT: How Your Google Results Impact Your Life (And What To Do About It) by Pete Kistler, BrandYourself on LinkedIn This is a great companion piece  to the video above. Its full of data on how employers use Google results to evaluate (and sometimes eliminate) candidates.   It even lays out what you can do to begin improving your Google results. If you havent checked out BrandYourself, its a freemium tool to help improve your search results and Ive been a fan for a while! LINKEDIN Essential Checklist to Optimize LinkedIn For Executive Job Search by Meg Guiseppi | Executive Career Brand Use this article to help you build a better LinkedIn profile and really USE the tool to build an online reputation of excellence! There are so many advantages to being active on LinkedIn and it is a powerful research tool. Dont just set it and forget it. Unsure Who to Accept or Reject on LinkedIn? Consult this Flowchart by  Leah Fessler | Quartz Do you spend valuable time pondering whether to accept an invitation  to connect from someone on LinkedIn? Or maybe you reject an invitation too quickly. This flowchart helps save you time and mental energy when deciding which invitations to accept or reject. Pssst: having a strategy for how you use LinkedIn helps too! WORKFORCE TRENDS B.S. on the Jobs Numbers Euphoria by Nick Corcodilos | Ask The Headhunter Sure, unemployment is low and companies are posting jobs, but are you seeing more money in your paycheck yet? And why arent salaries increasing at a faster rate if companies are trying to attract new employees? Corcodilos shows you the data.   If youre a numbers geek, this is right up your alley. Report: US Employers Opting to Eliminate Job Requirements by  Riia ODonnell | The HR Dive If you dont have exactly the right skills or degree, you may have a better chance of getting hired now. Well, at least in some cases. IBM seems to be leading the way in reducing the years of experience required and opting to train new hires on some of the skills they need.

Collaborate in Your Interviews - Hire Imaging

Collaborate in Your Interviews - Hire Imaging You’ve connected with your interviewer(s). Rapport has been established. Great! Don’t leave it there. Now, it’s important to get to the whats and hows of the position you’re interviewing for. You want to clarify what needs to be done and then collaborate on how it can be done! This is key to positioning yourself as a top candidate who understands â€" and can deliver on â€" the employer’s needs. Here are some tips: Try to learn the employer’s top two or three deliverables, i.e. what the employer needs to have done. You’ll then be better able to frame your answers. Timing is important with asking questions. Before you begin asking clarifying questions of your own, answer the interviewer’s questions. Use your success stories to validate your value. Then, the interviewer(s) will be more open to answering your questions. Ask big-picture questions in your first face-to-face interview. “How will success be measured?” “How will this position support that?” “What are the three most important priorities for the role?” If you can, also ask the same type of questions beforehand to your networking contacts. You’ll be more easily able to position yourself as a solution. Further into the first interview or in subsequent interviews, ask deeper-dive questions. “What are the roadblocks needing push-through to meet your goals?” “What’s your biggest frustration with the role’s status-quo?” Then take notes. After telling a success story, pause to tie in what you did to what the employer might need. For example, “If you don’t mind my asking, how would you prefer to have something like this addressed?” Move and dance with your questions. It’s important to move forward methodically with clarifying questions. Don’t jump in as the savior to all their problems. “Dance” with the interviewer(s). If details about a process are being discussed, don’t jump to the topic of big-picture visioning for end results. Ask permission. The secret to being able to ask potentially hard questions is to ask permission. If you’re moving into sensitive issues, preface your questions with something like, “May I ask more about that?” or “Could I learn more about that?” After clarifying, then collaborate. When you’re clear on what needs to be done, then focus on how the deliverables will be met. Questions like, “What’s working well?” and “What would you like to see more of?” can help with collaboration. Discuss and demonstrate how you would do the job. Discussion might include language like “We had a similar scenario with my former employer. Our strategy involved … which worked well. How would something like this work at ABC?” Act. To demonstrate how you would do the job (and with permission), consider giving a brief presentation to showcase sales skills, addressing a fictionalized case study to show your analysis strengths, brainstorming strategies to illustrate your marketing vision, or other actions that correlate to the role interviewed for. The more an employer can visibly see you doing the work, the better. Collaborate by walking around. A great way to shift from interrogative question-and-answer to collaborative discussion is to ask for a tour. When walking around, ask lots of questions, take notes, and meet as many people as you can. Note their names and, if appropriate, ask for business cards. This will give you fodder for follow-up. Clarifying and collaborating in an interview will help position you as a top candidate who understands and can deliver on what that employer needs. I always love to hear from you! Please comment below.